Business and Employment Support and Training

"Achieving the best through partnership"

Cancellation and postponement policy

Individuals who cancel a booking on an advertised course will incur a £30 administration fee up to 4 weeks prior to the course and 100% of the booking fee thereafter, unless by special agreement with the tutor.

Should a course be cancelled by BEST a full refund will be given.

If a training course is booked by an external organisation and is later cancelled by them the following % of the fees will be charged:

Prior to 21 days in advance of the date 0%

21 – 15 days in advance of the date 33%

7 – 14 days in advance of the date 50%

0 – 6 days in advance of the date 100%

If training is postponed by the booking organisation and a new date is confirmed at the time of postponement the following charges will apply:

Prior to 21 days in advance of the date 0%

21 – 15 days in advance of the date 10%

7 – 14 days in advance of the date 20%

0 – 6 days in advance of the date 30%